Starting a new medication can sometimes feel a little daunting. You might have questions about how and when to take it, potential side effects, or how it fits in with your existing routine. That’s where our free New Medicine Service (NMS) comes in. This NHS-funded service is designed to provide you with the extra support and information you need during the crucial first few weeks of taking a new medicine for certain conditions. Our trained pharmacists will take the time to talk to you, understand your concerns, and ensure you feel confident and comfortable managing your new treatment effectively.
The NMS typically involves an initial discussion with our pharmacist shortly after you receive your new prescription. During this confidential conversation, we will go over important details such as the correct dosage, how to take your medicine, potential interactions with other medications or food, and what common side effects to be aware of. We’ll also discuss how to store your medicine properly and answer any questions you may have. This personalised support aims to help you understand your medication better, address any initial anxieties, and ultimately improve your adherence to your treatment plan, leading to better health outcomes.
Following this initial consultation, we will arrange a follow-up conversation, usually within one to two weeks. This provides an opportunity for you to discuss how you’re getting on with your new medicine, raise any further questions or concerns that may have arisen, and allow us to offer further advice and support. This proactive approach helps us identify and address any potential problems early on, ensuring you feel supported throughout the initial stages of your treatment. Your feedback is valuable in helping us ensure you are getting the most benefit from your new medicine.
At our pharmacy, your health and well-being are our top priority. The New Medicine Service is just one of the ways we strive to provide comprehensive and patient-centred care. If you have been prescribed a new medicine for a condition that qualifies for the NMS, please don’t hesitate to speak to a member of our pharmacy team. We are here to support you and ensure you have a positive experience with your new medication, empowering you to manage your health effectively and achieve the best possible results.